Dashboards for Customer Satisfaction (CSI)
Star Data Systems creates programs and hosts customer satisfaction survey dashboards for a variety of clients in many different industries, including banking, software, boats, snowmobiles, automobile dealerships. Our dashboards combine the best of sophisticated database management software with clear, concise, and intuitive user interfaces.
Dashboard Features and Benefits
Star Data Systems combines a solid and secure underlying dashboard architecture that enables us to customize our dashboards to almost any need:
- Multi-level Access Rights for senior management, regional and district managers, branches and dealers
- Tables and graphs of tracking data
- Direct access to CSI surveys for resolving customer issues
- Secure, direct access for employee surveys and 360 evaluations
- Survey meta-data statistics and updates
- Virtual Monitoring and download capabilities for mp3 files of telephone interviews
- Direct client downloads of Excel sheets, and PDF files of charts and graphs
Secure, Powerful Servers in World-Class Facilities
Star Data Systems’ hosting center is located in a secure, disaster-proof hosting facility with full redundancy and back-up capabilities. Your dashboard data is safe and secure with wideband internet backbone access to the web, providing you with the ability to collect thousands of completed interviews at once.
For additional information about our dashboard capabilities, check out the link below to more information, or contact us directly about your specific needs:
Star Data Systems Dashboard Services Guide
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Star Data Online Dashboards |
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Dashboard Security Features: |
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SSL Security Certificates to Assure your clients their data is secure |
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Secure User logins with user name, password and company codes |
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Solid and secure architecture based on SQL Server hierarchies |
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Multi-level access rights for senior management down to branch and/or dealer levels |
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Reporting Features: |
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Charts and Graphs |
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Summary Tables of tracking data |
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Access to respondent-level complaints and data for correcting serious CSI issues |
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Downloadable Excel sheets and PDF’s of graphs, tables and other measures |
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Custom features to your specifications |
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Benefits to You |
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Your data is accessible to you and your designated users 24/7/365, so it’s available when you need it most |
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Your data is secure and up-to-date |
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You choose what you want to see and your data is presented in clear, concise formats and views |
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